Terms and Conditions
Terms governing use of Shakti Recharge services.
1. Services
Shakti Recharge allows eligible customers to request mobile and DTH recharges and supported bill payments. Availability depends on payment gateways, billers, operators and API providers.
2. Customer responsibilities
You must provide accurate account, subscriber, consumer and contact details. Confirm the operator, circle, plan and amount before payment. A recharge sent to valid but incorrect details may not be reversible.
3. Payment and fulfilment
A successful payment does not by itself mean recharge or bill-payment fulfilment has completed. Payment and fulfilment statuses are tracked separately. Pending transactions may require provider reconciliation.
4. Failures and refunds
Where payment succeeds but fulfilment finally fails, an eligible refund will be initiated to the original payment method after reconciliation. Bank and gateway processing times may apply.
5. Account security
You are responsible for protecting your password and devices. Never disclose passwords, OTPs, card PINs or authentication codes.
6. Acceptable use
You must not misuse the service, automate abusive requests, interfere with security controls, submit unlawful transactions or attempt unauthorized access.
7. Third-party services
Operators, billers, gateways and API providers operate independently. Their availability, plan descriptions and timelines may affect a transaction.
8. Contact
For transaction or account support, contact support@shaktiesol.in.